Guest Services Agent Jobs in Blue Ridge, GA

Guest Services

Guest Services Agent Jobs in Blue Ridge, GA

Be the voice guests count on

Blue Ridge, Georgia · Full-Time

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Location
Blue Ridge, Georgia
Schedule
Hospitality schedule; may include weekends, holidays, and evenings
Pay
Discussed during the interview process
Reports to
Assistant General Manager

About the role

The Guest Services Agent is often the first person a guest talks to and the person they call when they need help. You will answer calls and messages, help guests choose the right cabin, support them during their stay, and work alongside the Guest Experience and Reservations team to deliver a consistent experience before, during, and after every stay.

What you will do

  1. Welcome and serve guests

    Answer calls, texts, emails, and messages promptly and warmly.

  2. Help guests book

    Help with property selection, convert qualified inquiries, and keep reservations accurate.

  3. Support guests during their stay

    Answer property questions and connect guests with the right team when something goes wrong.

  4. Follow through

    Stay with an issue until it is resolved, document conversations, and know when to escalate.

  5. Improve the guest journey

    Share recurring questions, gaps, and missed booking opportunities with the team.

What we are looking for

  • Naturally hospitable and service-minded
  • Confident by phone, text, email, and messaging platforms
  • Comfortable balancing hospitality with reservation sales
  • Calm and resourceful when a guest is frustrated
  • Organized across multiple conversations and priorities
  • Takes ownership through resolution
  • Comfortable with technology and reservation systems
  • Knows when to act independently and when to escalate

Experience that will help you succeed

Vacation rentals, hotels or resorts, reservations, front desk, guest services, customer service, hospitality sales, contact centers, or travel and tourism.

Heart for Hospitality

Listen · Acknowledge · Clarify · Connect

For us, hospitality means understanding what someone needs, taking ownership, communicating clearly, and looking for the one additional thing that could make the experience better.

Benefits

  • PTO after 90 days
  • SIMPLE IRA with company match after 1 year
  • $35 monthly phone reimbursement
  • One-hour lunch
  • Employee discount program

Ready to join the Guest Services team?

If you enjoy helping people, solving problems, and making every stay feel easy, we would like to meet you.

Apply Now
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