Frequently Asked Questions
Most questions about our vacation rental policies will be found in the required Guest Rental Agreement. We highly recommend that you read this agreement in its entirety.
1. What are your vacation rental policies and rates?
Booking a vacation cabin rental from Southern Comfort Cabin Rentals is secure and easy. You may select your vacation rental based on several criteria; by date, setting, or advanced search. Once you have found the vacation cabin that suites your needs you may book it online 24/7 by pushing the “Instant Quote” button on each individual property description. You can always call or email our friendly Reservations and Guest Services staff during business hours to help you during the selection process, answer questions, or if you would just like request additional services.
2. How and when do I pay for my reservation?
You must have your reservation paid in full 30 days prior to check-in. Payments made, other than the initial $200 deposit, should be made by calling 1-866-4CABINS or 706-258-3737. We accept Visa, MasterCard, AMEX, Discover, personal checks (checks must have time to clear our bank before they are credited to your reservation). We also accept exact cash upon arrival during business hours. Our system automatically charges guest balance 30 days of arrival on the credit card that was used to secure reservation.
3. When will I sign the Guest Rental Agreement (GRA)?
You will receive a confirmation email shortly after you book with us. This confirmation email will have a link to sign the GRA online. We recommend that you read the GRA prior to booking. This will answer most questions, if you should have any additional questions you may call our office or email us any time.
4. Should I purchase travel insurance, and what does it cover?
Guests may elect to purchase a travel insurance policy from a 3rd party provider before their final balance is paid. We highly recommend that guests consider this option if they feel that there is a chance that their travel plans could be interrupted for any reason. Learn more about the CSA Travel Protection Plan.
5. What time can I check-in and what do I have to check out?
Check-in time is 3PM and Check-out time is 10 AM.
Guest will be asked to present ID and sign a check-in form at the time of occupancy to verify length of stay, pricing, occupancy, and acceptance of keys.
Early arrival and late departure may be requested at the time of booking, before arrival or during your stay. This option is based on availability and may require additional rental payment. Hold overs will be charged on an hourly rate. Complementary early arrivals or late departures cannot be guaranteed due to cleaning time between reservations. This option must be verified.
6. What are the office hours and location?
Office Hours: Monday thru Friday 9AM–7PM EST. and Saturdays 9AM–5PM. Our office may be closed on select holidays. Guests staying with SCCR may contact a staff member 24 hrs. a day all year. Office Location: 240 West Main St, Blue Ridge GA, 30513.
7. What should we bring with us?
All of our cabins provide linens, a start-up supply of paper products, trash bags, and soaps. All of our cabins have fully equipped kitchens for preparing and serving meals. We suggest that you bring your personal grooming items, grocery items, specialty items and some suggested items below:
Suggested Items - You may want to bring to make your stay more enjoyable: Sunscreen (summer), Insect Repellent (summer), Firewood for outdoor use.
If a guest is staying 3 + days or has a large group we also suggest - Additional Hand Soap, Toilet Paper / Paper Towels, Extra Trash Bags, Coffee Filters, Coffee, Dish washing detergent, Laundry detergent, Family entertainment items (DVDs / CDs, Books / Board Games / Playing Cards / Puzzles).
* Although some of the items listed above are available at most cabins we cannot guarantee each item is available in every cabin.* First aid kits and fire extinguishers are available. Medicines such as Aspirin / Ibuprofen are not provided at our cabins.
8. What is the cleaning fee for?
Rates for cleaning vary by size of cabin. It is important to us that you arrive at a well-equipped cabin in the best condition. Each cabin is assigned a specific crew for cleaning services; therefore; they know where things belong and if items are missing. The cleaning crew is also informed of total guest occupancy prior to arrival so that they can check properties to ensure the proper amount of supplies. Cabins are supplied based on the occupancy indicated on your reservation.
9. What is the Damage Protection Fee and how does it work?
Each reservation is charged a non-refundable fee of $60.00 for a Damage Protection Waiver. This waiver is designed to protect you from charges due to accidental damage only. The DPF can provide up to $500.00 to repair accidental damages (beyond normal wear and tear). If any damages surpass $500.00, additional charges will be applied to the credit card on file and written documentation will be sent to the Guest(s) of record. If damages are determined to be caused by the willful misconduct, misuse, or pets; the Damage Protection Waiver will be voided on the grounds of intentional act(s), gross negligence, willful and wanton conduct by Guest(s) or Licensee of Guest(s), or visitor. These occurrences will result in the Guest(s) credit card on file being charged in full for any damages and management fees. The waiver does not cover any additional management fees or fines. ALL ACCIDENTAL DAMAGE MUST BE REPORTED TO THE SCCR OFFICE BEFORE GUEST DEPARTURE TO QUALIFY FOR PROTECTION.
10. If I accidentally break something am I automatically covered by the Damage Protection Fee (DPF)?
No, A guest MUST REPORT any damage at the property during their stay to qualify for full coverage. If damage is discovered by our Property Care team after departure the DPF waiver can be denied. Please report any damage if it occurs.
11. Do you charge taxes on your vacation rentals?
Yes! All vacation rental management companies, Lodging, and individuals are required to charge Taxes on their properties. There are two types of taxes that must be charged. 1) Lodging Tax, this is a tax that that is figured on the nightly rental rate. North Georgia varies from 10 to 12% based on the county. 2) Sales Tax. Sales tax is charged on any mandatory service or Fee that is added to a reservation. Example: Cleaning and / or pet fee.
12. How do I get directions to the cabin?
You will be provided with directions to your cabin when you arrive to check-in at our office. ALL DIRECTIONS ORIGINATE FROM OUR OFFICE LOCATION. Direction can be emailed once the reservation is paid in full.
13. Do you have pet friendly cabins?
We have pet friendly cabins. If a cabin allows pets it will be designated “Pet Friendly”. This option is stated on the cabin profile and is possible with a non-refundable pet fee. Under no circumstances should your pet be left in a cabin unattended or allowed on any furniture.
14. Are the cabins close to one another?
Some of our cabins are located in the general vicinity of other cabins but all cabins are privately owned and are spread throughout Fannin, Union, and Gilmer Counties. We have several groups of cabins that are within walking distance from cabin to cabin. You should ask our agents for additional details.
15. Where are the cabins located?
The cabins are located approx. 10 to 30 minutes from the office and are spread throughout Fannin, Union and Gilmer Counties. We have grouped our cabins by popular areas on our community page. Most cabins are located on gravel roads in the mountains.
16. Are there age restrictions on renting a cabin?
Yes, you must be of “legal and responsible age” so we will not rent to anyone under 25 years old. The person making the reservation must be one of the guests who occupies and remains with the rental group throughout their stay. Parents, please do not call to rent for high school or college parties as guests will be asked for proof of age at the time of check-in.
17. What if we have a problem at the cabin?
You will be given a 24/7 after-hours help line and emergency contact number to call if you have an emergency. This number will be provided when you pick up your check-in packet or in your confirmation email.
18. Can I check-in to my cabin after your office is closed?
Yes, in your confirmation there are instructions - telling you how to check-in after the office is closed. The after-hours check in kiosk is locked, please remember to request instructions if you plan to arrive after 7PM Monday - Friday or on weekends.
19. Do you offer gift certificates?
Yes, gift certificates are thoughtful and unique gifts for friends, family, or business associates. You may specify a specific dollar amount on any gift certificate. To order please call the office at 866.4CABINS or 706.258.3737 or email the request to [email protected]
20. Do you have a no smoking policy?
ALL CABINS ARE NON-SMOKING and this policy will be strictly enforced and there will be additional cleaning charges should it be found that someone has violated the policy. There will be a $100.00 minimum charge for anyone found smoking in a cabin.
21. What should I drive or can I tow a trailer to the cabin that I have rented?
You should not need a special vehicle or 4x4, but we do suggest if you are driving a sports car or other low sitting vehicle that you contact the office first before driving to Blue Ridge. Please check with the office regarding cabins that could require 4 x 4. If you are riding a motorcycle, please call the office first. Some cabins will be more difficult for a motorcycle to access. If you plan on towing a trailer, please call the office first so that we can advise if the cabin you will be staying at is accessible for a trailer.
22. Will my cell phone work at the cabin?
Cell phone service is somewhat sporadic in the mountains. Most of our cabins have cell phone coverage. VERIZON and/or AT&T seem to have the best overall coverage; but some of our cabins have no cell phone service available at all. SPRINT has limited coverage in the Blue Ridge area. Each cabin has a land line which provides local calling. Please bring a prepaid calling card for making long distance calls.
23. Are there grocery stores in the area?
There are several grocery stores nearby. There is an Ingles and a Food Lion located close to the SCCR office in Blue Ridge.
24. What happens if I leave something at the cabin? (Lost & Found)
If you or your guest(s) accidentally leave a personal item at one of our cabins, please contact us ASAP. If we find the item we will make every effort to contact you to make arrangements to return the item(s). Either way we will act as quickly as possible. During our busier seasons this may take up to 14 days to return certain items. If we do not locate the item(s) before you bring it our attention it may be irretrievable. If we are requested to return the item via parcel post USPS, we will return item(s) including packaging for a minimum fee of $10.00. The fee for returned items can be charged to: the credit card on file or another credit card. You may also use other shipping arrangements using a UPS, FedEx, DHL account.
25. Can I buy alcohol in the area?
Fannin County was a dry county for many years. You can now purchase package beer and wine in Blue Ridge, GA and most of the surrounding towns. Most of the restaurants in serve Blue Ridge beer and wine by the drink. Some restaurants also serve alcohol / spirits by the drink. You can purchase spirits either in Ellijay, GA or Murphy, NC. Both of these cities are between 20 and 45 minutes from most of the cabins.
26. Is firewood provided at the cabin?
For cabins with wood burning fireplaces, firewood is provided. The fireplaces do not have a gas starter so, if you are not proficient at starting a fire without one, you might want to bring small “Duraflame” type log or “Fire Starters”. Firewood is provided only for wood burning fireplaces. Firewood is not provided for fire pits and outdoor fireplaces. You may not cut wood surrounding the properties but small bundles of wood can be purchased at the local gas stations and grocery stores.
27. What activities are there in Blue Ridge, GA?
Visit our Blue Ridge Guide or call our office to speak with one of our knowledgeable and helpful staff members. Also see our Guest Services page.