Your North Georgia mountain vacation awaits! Our team is here for you with local travel information: Updates


Updated 3/17/2020 at 6:20 p.m.

Dear Travelers,

Thank you for choosing Southern Comfort Cabin Rentals. We have added this page to keep Guests and Homeowners who are arriving between today and 4/30/2020 informed and up to date with current events. We plan to update this page as often as possible.

First, we would like to start by saying how fortunate we feel that we get to live and work in such a beautiful place. Sharing the laid-back outdoor lifestyle gives us tremendous joy! The remote and scenic rolling countryside with the endless mountain views seems to give everyone a peaceful and carefree feeling. Being a 'drive to' destination is a major benefit to us and the people who choose to visit Blue Ridge. Together we are a community.

During these unprecedented times it would be remiss to assume the news of the coronavirus / COVID-19 has not crossed your mind and how these events may affect your upcoming visit. The associated travel restrictions, self-imposed quarantines and social distancing are affecting all of us in different ways.

Please read through all of the information provided so that you can be prepared during these times.


All the information provided in this update as of today is contingent upon state and federally mandated orders. We reference best practices from Center for Disease Control Travel to help set the guidelines for our travel policies. To help with your planning, we have prepared a somewhat lengthy and important update with frequently asked questions. We will continue to update you through our social media, newsletters and website.

There is one simple objective that guides us: keeping our guests, homeowners and our staff /contractors safe. This has been at the center of our conversations the last few weeks. With this in mind, we have made several moves in our business in response to the potential threats associated with the coronavirus.

Providing a safe and clean home for our guests is always a top priority for Southern Comfort Cabin Rentals. To help protect you and our community we are actively following the CDC guidelines and recommendations on the steps that can be taken to help prevent the spread of the virus. We have shared specific instructions with our staff / contractors and housekeeping teams on the importance of washing their hands and staying home if they feel sick or are returning from an area identified as posing a coronavirus-related risk.

We have received a lot of questions recently. To help keep you informed we have added them to this update.

What is SCCR doing to help create a safe environment during these times?

SCCR has elevated and will continue to place an emphasis on our cleaning practices and policies. Here are some of the steps we take between each visit:
  • All our cleaning staff wears gloves during the winter cold season as a standard practice
  • All hard surfaces, doorknobs, toilets and faucet knobs are wiped down and disinfected*
  • Hot tubs are ALWAYS completely drained, filled and sanitized with bromine
  • All bed and bathroom linens professionally laundered and installed with care
*Techniques: https://www.cdc.gov/coronavirus/2019-ncov/prepare/cleaning-disinfection.html
*Products: https://www.americanchemistry.com/Novel-Coronavirus-Fighting-Products-List.pdf

What should we bring with us?

Things are changing daily, and supplies are not as reliable as they were before a pandemic was announced. We strongly suggest all guests consider bringing additional items such as:
  1. Additional Toilet paper, paper towels, soap and hand sanitizer. Supplies are VERY LIMITED.
  2. Medications. If you have specific medications, bring more than enough.
  3. Food. Stores are being restocked regularly but essentials go quickly. Please consider having the same supplies you would if you were staying in and preparing all your meals at home for the same duration of your visit plus some additional days.
  4. Hiking boots and walking shoes. You don’t have to go into town to have fun. Blue Ridge has tons of open spaces and trails to enjoy! We can send you maps and suggestions.
  5. Additional board games, puzzles and books. Most of our homes are equipped with these items, but we want to make sure you have more than enough to enjoy the downtime and time with each other.

If we run out of something can SCCR help?

We are here to help! But we need your help as well. Please be prepared. Our staff will be on call for all the common requests we normally handle. If you need something delivered, we can do it. Just know in advance it may take some additional time and as always there are associated delivery costs with most requests. Call us, we can cover all the details if you arrive and find yourself in need.

What is the current status of shops, restaurants and entertainment?

  • Local Government offices - Limited
  • Restaurants - Open and serving the public
  • Grocery Stores - Open and serving the public
  • Merciers Orchard - Closed - See website for details
  • Blue Ridge Scenic Railway - Closed - See website for details
  • Churches - Closed
  • Downtown Shops - Open and serving the public
  • Banks - Limited to drive thru service and ATMs

Will restaurants deliver food?

There are no restaurants that currently deliver prepared meals at this time. There are a few restaurants in the area offering to-go-menus and curbside pick-up with limited menus.
 

Will SCCR offices be open?

Our public offices will remain open with normal business hours until we are instructed otherwise. If we are ordered to close or limit hours our guest service teams are prepared to work remotely and our operations and “in-cabin” service members will work from designated non-public facilities. There may be times that we experience high call and/ or email volume and will do our absolute best to return all messages promptly.

Will you be offering on-site check-in?

We will be offering our guests in-home check-in through 4/30/2020 so you will not need to visit our office prior to your arrival. If you wish to pick up your check-in instructions in person, we can offer a curbside pick-up. Please give our team 48-hours’ notice prior to your arrival.

What is your policy on cancellations, rescheduling and refunds?

Everybody understands this is an evolving and dynamic situation. We want to be as flexible as we can and take every situation in to consideration. Our policies are as follows:
  • Bookings within 30 days until 48 hours of arrival may opt to take a credit or reschedule for a new arrival date within one year of the original arrival date. We would encourage all guests arriving between today and 4/30/2020 make this decision as soon as possible.
    • Terms: Property shall be the same property as originally booked, if the property becomes unavailable for a future stay the amount of the certificate may be applied to a new reservation. If the new dates are in a lower or higher priced season you will receive credit if the rate is lower or pay the difference if the rate is higher. Your rate will be locked if you chose the same date 12 months from now.
       
  • Bookings forfeited within 48 hours of arrival will be considered no shows and no credit or refunds will be issued.
    • Exception: If you have fallen into a last-minute government mandated travel ban or have a doctor’s note and are not allowed travel a credit as outlined above will be issued.
       
  • Bookings outside 30 days of arrival may cancel in accordance with the standard cancellation policy. Voluntarily forfeiting the $200 down payment or rescheduling. Any additional balance above the $200 down payment will be refunded.

Can I still purchase travel insurance?

Yes. We offer guests the option to buy travel insurance with every booking before their final payment is made. Travel insurance can reimburse you for costs due to trip interruption.

What if I become ill while at the cabin or after leaving?

PLEASE INFORM US AS SOON AS POSSIBLE. We want to make sure we can be prepared to take extra precautions and most importantly afford the next guest an opportunity to reschedule. We will give any arriving guests the same courtesy.

What happens if I become stranded or cannot leave the cabin?

This is a risk that you must consider before leaving your home. We want to help in every way possible, but you should be prepared to extend your stay if you become 'hold over' for any reason. We will honor the nightly rate that was originally booked for your stay.

How can I help?

SCCR has provided the highest quality and best value vacations in privately owned homes around Blue Ridge, GA since 2000. We plan to be here providing and improving our services for many years to come! All we ask is that you are kind to everyone you meet, plan accordingly for your stay under the current circumstances and most importantly stay flexible.

Moving forward


The travel and hospitality industry are navigating in uncharted waters.  In addition, our thoughts and prayers are with the healthcare workers, local communities, first responders and governments around the world.  If you or a loved one’s health has been affected by this our hearts are with you.  We will continue to monitor, update and assist as needed.

Our final request during this time is to please be patient, inform us if you are sick or become sick and understand delivery services may become limited. We will do our very best returning phone calls and emails promptly.

Important Links:
City of Blue Ridge - www.cityofblueridgega.gov
Chamber of Commerce - https://www.blueridgemountains.com/chamber/
Fannin County - https://www.fannincountyga.com/
State of Georgia - https://georgia.gov/
CDC Travel - https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html

Please call us at 1-888-853-1025