Each time I spoke with someone on the phone in preparation for my trip they were very courteous and helpful. When I arrived for check-in, Kim was very efficient and accomodating. Information given was accurate and beneficial. Upon arrival to the cabin, we discovered the downstairs bathroom sink was clogged and Kim sent out housekeeping to clear it within an hour of my call. The staff I worked with were wonderful.
The property was clean and the location was perfect for our family. We especially enjoyed the outside fireplace and the fire pit. We brought wood for the fire pit as was instructed, but the property was well-stocked for the house fireplace. The beds were all comfortable. The only complaint is that the downstairs recliners in the game room were old and uncomfortable, but very little time was spent there so it didn't really matter. The kitchen was well stocked with what we needed for making meals. The pantry shelves were a plus for providing storage for what we brought. The cabin decor was delightful and gave it a real mountain cabin feel.
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