Our Team

Meet the Southern Comfort Cabin Rentals leadership team, and learn about our commitment to southern hospitality.

SCCR is supported by an office in historic downtown Blue Ridge directly across the street from the Blue Ridge Scenic Railway Depot.  In addition to this office we also utilize a 10,000-square-foot Operations Center nearby. Centralized locations close to our Blue Ridge cabin rentals help us provide a superior level of service. Our full-service team consists of nearly 70 employees and numerous professionals and home-service contractors in property care, guest services, reservations, and operations.  We work every day to provide a world-class experience for our homeowners and guests.

Bob Stiles

General Manager

Bob joins the company as an operations and supply chain expert with over 20+ years of experience in Manufacturing Management. He honed his leadership skills in Special Operations of the United States Army and since retirement has served in operations leadership positions in multiple companies across the world, including several Fortune 500 ranked businesses. Part of his role will be instrumental in developing and implementing new processes that will enrich our guest vacation experience and owner relations. Bob is a native of Turtletown, Tennessee and with this position has fulfilled his dream of being able to move back close to home. He relishes the beauty and magnificence of the Blue Ridge Mountains and utilizing his skills for the benefit of the community.

Kim Cantrell

Director of Guest Services

Kim brings years of customer service and reservations experience to the SCCR team. Since 2016, as the reservations and guest services manager she exemplifies a steadfast devotion to her position. Overseeing the daily reservation operations and all of the specific aspects to ensure an amazing mountain vacation for the guests. Kim’s attention to detail is paramount. When not in the office, she loves being with her friends and family.

Matthew Dillard

Director of Operations

Matthew enhanced his customer service experience as a District Manager in the restaurant and service industry. He thrives on developing and guiding his team to new heights. Utilizing his extensive skill set, he is an instrumental member in aligning the Southern Comfort Cabin Rentals operations team into a world class operation. Matthew enjoys quality time with his wife and children in the beautiful outdoors of North Georgia.

Brendon Caudill

Business Development Manager

Since joining Southern Comfort Cabin Rentals in October 2020, Brendon has served as Maintenance Manager and Owner Relations Manager, giving him a well-rounded perspective on property management and owner success. Now as Business Development Manager, Brendon leverages his deep relationships with homeowners and guests, as well as his understanding of the North Georgia short-term rental market, to offer clear, actionable feedback to homeowners. His strong partnerships with local realtors further enhance his ability to guide new property owners in selecting high-performing vacation rentals, fostering repeat guests and memorable guest experiences.

Amber Henderson

Director of Owner Relations

Amber’s roots run deep in the cabin rental industry, with 10 years’ experience in property management and owner relations. Her specialty skills consist of excellent multitasking, working well under pressure, and can figure out a solution when it seems impossible. She enjoys working with people and helping to develop plans and solutions while seeing things come full circle. She takes pride in her work and takes ownership of her accomplishments and failures. In her free time Amber loves spending time with her daughter & family.

Madeyln Queen

Marketing Manager

Born and raised in Upstate New York, Madelyn brings a fresh and innovative take on current market strategies. She continues to follow her career goals after having completed her bachelor’s degree in communications and marketing 4 years ago. She is an ambitious member of our leadership team at Southern Comfort Cabin Rentals and is passionate about creating a dynamic social media presence while getting excited about researching and implementing the latest market trends. She is dedicated to continually finding ways to create a strong community focused brand. Madelyn loves to travel, visiting family. When she is not traveling, she is happiest building her life in the mountains with her husband and pursuing her other passion in her writing endeavors.

Ethan Rutledge

Maintenance Supervisor

Meet Ethan, the dedicated Maintenance Supervisor at Southern Comfort Cabin Rentals, where he ensures that the cabins in the picturesque Blue Ridge Mountains are maintained to the highest standards. His meticulous approach helps guarantee a pleasant and memorable experience for every guest. Outside of work, Ethan is an enthusiastic traveler. His adventures have taken him to destinations like Alaska, Haiti, Puerto Rico, and many other states across the U.S. These travels enrich his life and inspire his work. Ethan takes great pride in his role, knowing that his efforts contribute to a welcoming and enjoyable stay for all visitors. His dedication is reflected in both his professional and personal pursuits.

Melissa Moore

Housekeeping Supervisor

Melissa Moore, a native of Virginia, has brought a wealth of experience and enthusiasm to Southern Comfort Cabin Rentals since September 2021. Before joining the team, Melissa spent 30 years in the rental car business in Tampa, Florida, where she honed her skills in customer service and operations. Initially starting as an inspector at Southern Comfort Cabin Rentals, Melissa’s exceptional attention to detail and strong work ethic quickly paved the way for her advancement to Housekeeping Supervisor. She thrives in the fast-paced, family-like environment of the company, where her leadership and dedication make a significant impact. Outside of work, Melissa enjoys golfing and bowling. She also loves exploring Blue Ridge, especially touring local wineries, and admiring the stunning mountain views.

Denise McClelland

Chief Revenue Officer

Denise McClelland brings over 25 years of experience in the vacation rental industry and real estate. In 2018, she joined the Southern Comfort team to assist with market research and revenue management with a focus on driving sales, identifying market trends, and leveraging data to drive continuous change. She assists the Marketing, Owner Relations, and Reservations teams to ensure they are meeting their goals and setting the framework for success. Denise enjoys spending time with her family enjoying the outdoors.

Heather Stam

Partner

Understanding the value of service in hospitality and business, Heather helps to oversee the finer touches of SCCR. She is dedicated to ensuring guests enjoy their stays and homeowners receive exceptional property management services in Blue Ridge. Heather has real estate sales, leasing, and management experience of both single-family homes and high-rise apartments in the metro Atlanta area. In addition, she is an accomplished decorator, stylist and has a natural flair for making things look beautiful as well as functional. She loves the community of Blue Ridge and taking in the gorgeous sunsets with her family and friends.

CJ Stam III

Managing Partner

With extensive experience in hospitality management and real estate, CJ oversees the day-to-day functions of SCCR, ensuring a quality experience for both guests and homeowners. Since joining the company in 2009, he has enjoyed implementing cutting-edge ideas and being a part of SCCR’s fast-paced, dynamic environment. CJ is a founding member of the Blue Ridge Lodging Association, a founding committee member of the Blue Ridge Blues & BBQ Festival, a Fannin County Chamber of Commerce board member, and a member of the Vacation Rental Management Association. To CJ, Blue Ridge feels like a best-kept secret with a ton of fun things to do.

Owner Relations Team

As a stand-alone division of the company, the Owner Relations Team (ORT) is solely responsible to ensure that our cabin owners have a channel for direct 24/7 interaction with us. This highly specialized group is committed to the success of our owners and their investment.  Their focus embraces maintaining long-term relationships by keeping communication lines open and providing responses to inquiries in a quick and proficient manner.  Thriving on service efficiency the Owner Relations Team relishes in owner satisfaction from new property onboarding through executing on each owners goals developing a true partnership. 

Careers

Our team shares a passion for delighting our guests with friendly, premier quality service and delivering world-class Blue Ridge mountain vacations.  JOIN THE TEAM led by an experienced leadership team with a proven track record in hospitality, committed to our company values and consistently delivering a guest experience that lives up to our company name.