IMPORTANT Update - COVID-19
Updated 4/28/2020 at 11:30 a.m.
First, we would like to start by saying how fortunate we feel that we get to live and work in such a beautiful place. Sharing the laid-back outdoor lifestyle gives us tremendous joy! The remote and scenic rolling countryside with the endless mountain views seems to give everyone a peaceful and carefree feeling. Being a 'drive to' destination is a major benefit to us and the people who choose to visit Blue Ridge. Together we are a community.
During these unprecedented times it would be remiss to assume the news of the coronavirus / COVID-19 has not crossed your mind and how these events may affect your upcoming visit. The associated travel restrictions, self-imposed quarantines and social distancing are affecting all of us in different ways.
Please read through all of the information provided so that you can be prepared during these times.
All the information provided in this update as of today is contingent upon state and federally mandated orders. We reference best practices from Center for Disease Control Travel to help set the guidelines for our travel policies. To help with your planning, we have prepared a somewhat lengthy and important update with frequently asked questions. We will continue to update you through our social media, newsletters and website.
There is one simple objective that guides us: keeping our guests, homeowners and our staff /contractors safe. This has been at the center of our conversations the last few weeks. With this in mind, we have made several moves in our business in response to the potential threats associated with the coronavirus.
Providing a safe and clean home for our guests is always a top priority for Southern Comfort Cabin Rentals. To help protect you and our community we are actively following the CDC guidelines and recommendations on the steps that can be taken to help prevent the spread of the virus. We have shared specific instructions with our staff / contractors and housekeeping teams on the importance of washing their hands and staying home if they feel sick or are returning from an area identified as posing a coronavirus-related risk.
When You Are Preparing To Travel:
We have received a lot of questions recently. To help keep you informed we have added them to this update.
What is SCCR doing to help create a safe environment during these times?SCCR has elevated and will continue to place an emphasis on our cleaning practices and policies. Here are some of the steps we take between each visit:
- All of our in-house cleaning staff wears gloves and face covers while in our properties
- All hard surfaces and high touched areas are cleaned with household disinfectant including doorknobs, handles, toilets and faucet knobs, light switches, handrails, remote controls, lock boxes, electronics, thermostats, game areas, furniture, kitchen cabinets and refrigerators, etc.
- Hot tubs are ALWAYS completely drained, filled and sanitized with bromine.
- All bed and bathroom linens professionally laundered and installed with care
- Our cabins include hand soap, dish soap and other approved household disinfectants for your use
- Self Check-ins and Check-out so there is no need to come to our office during your stay
Things are changing daily, and supplies are not as reliable as they were before a pandemic was announced. We strongly suggest all guests consider bringing additional items such as:
What should we bring with us?
- Additional Toilet paper, paper towels, soap and hand sanitizer. Supplies are VERY LIMITED.
- Medications. If you have specific medications, bring more than enough.
- Food. Stores are being restocked regularly but essentials go quickly. Please consider having the same supplies you would if you were staying in and preparing all your meals at home for the same duration of your visit plus some additional days.
- Additional board games, puzzles and books. Most of our homes are equipped with these items, but we want to make sure you have more than enough to enjoy the downtime and time with each other.
Before You Are Here:
We are here to help! But we need your help as well. Please be prepared. Our staff will be on call for all the common requests we normally handle. If you need something delivered, we can do it. Just know in advance it may take some additional time and as always there are associated delivery costs with most requests. Call us, we can cover all the details if you arrive and find yourself in need.
If we run out of something can SCCR help?
What is the current status of shops, restaurants and entertainment?
- Local Government offices - Limited
- Restaurants - Limited
- Grocery Stores - Limited
- Merciers Orchard - Closed - See their website for details
- Blue Ridge Scenic Railway - Closed - See their website for details
- Churches - Closed
- Downtown Shops - Closed
- Banks - Limited to drive thru service and ATMs
When You Are Here:
We will provide an updated list to our arriving guests with options for delivery or curb-side pick-up. Being that we are a mountain town, some homes will not be within the delivery areas. Please note that changes are happening sometimes hourly, we will do our best to have the most accurate list available for you.
What are the current dining options?
WE ARE OPEN! Our offices are closed to the public. Our reservatons teams are working remotely, our operations and “in-cabin” service members will work from designated non-public facilities. There may be times that we experience high call and/ or email volume and will do our absolute best to return all messages promptly.
Will SCCR offices be open?
Will you be offering on-site check-in?We will be offering our guests in-home check-in through 6/30/2020 so you will not need to visit our office prior to your arrival. If you wish to pick up your check-in instructions in person, we can offer a curbside pick-up. Please give our team 48-hours’ notice prior to your arrival.
What is your policy on cancellations, rescheduling and refunds?Everybody understands this is an evolving and dynamic situation. We want to be as flexible as we can and take every situation in to consideration. Our policies are as follows:
Flexible Booking & Cancellation PolicyInterim Guest Rental Agreement Modifications & Reservations Policy
We are Here For You! Southern Comfort Cabin Rentals has created a flexible reservations policy to give you certainty during these turbulent times of COVID-19.
Accepting future reservations arriving after May 1stAll Arrivals between May 1 and July 31
- $200 down payment to hold a reservation / 48hrs to cancel and receive $200 refund.
- We are offering our guests in-home check in through July 31 so you will not need to visit our office prior to arrival.
Arrivals between May 1 and July 31Reservations Arriving between May 1st and July 31st may ONLY reschedule if a new City, County, State or Federal order is created or existing order is extended and prevents you from traveling.
Gift Certificate may only be used on the same property booked. Credit can be used on balance to extended stay or for a future visit. Gift Certificates are transferable, not redeemable for cash.
Can I still purchase travel insurance?Yes. We offer guests the option to buy travel insurance with every booking before their final payment is made. Travel insurance can reimburse you for costs due to trip interruption. We can provide policy details before you purchase.
Coronavirus (Covid-19) Outbreak Travel Insurance Notice and FAQs
How can I help?SCCR has provided the highest quality and best value vacations in privately owned homes around Blue Ridge, GA since 2000. We plan to be here providing and improving our services for many years to come! All we ask is that you are kind to everyone you meet, plan accordingly for your stay under the current circumstances and most importantly stay flexible.
The travel and hospitality industry are navigating in uncharted waters. In addition, our thoughts and prayers are with the healthcare workers, local communities, first responders and governments around the world. If you or a loved one’s health has been affected by this our hearts are with you. We will continue to monitor, update and assist as needed.
Our final request during this time is to please be patient, inform us if you are sick or become sick and understand delivery services may become limited. We will do our very best returning phone calls and emails promptly.
City of Blue Ridge - www.cityofblueridgega.gov
Chamber of Commerce - https://www.blueridgemountains.com/chamber/
Fannin County - https://www.fannincountyga.com/
State of Georgia - https://georgia.gov/
CDC Travel - https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html